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Direct Energy Establishes Hurricane Harvey Relief Fund

Houston, TX – Direct Energy stands by the residents of Texas during this devastating time. We extend our deepest sympathies to those impacted by Hurricane Harvey, and our gratitude to the emergency response workers from across the U.S. who have come to help.

To support the immediate relief effort across the Greater Houston area and Gulf Coast of Texas, Direct Energy is matching donations to the American Red Cross, and will continue working with our customers and the community in the months to come.

To donate, please go here so Direct Energy can match your donation:

As Texans, we are here for each other. We believe in building and maintaining strong connections with the people and communities we serve. We want our customers impacted by the recent weather events to know that we are here for them and are doing our part to allow them to focus on what matters most – their families and communities.

With that in mind, we are committed to the following to support both residential and business customers impacted by Hurricane Harvey through at least October 2, 2017:

  • Waiving late charges and fees;
  • Suspending power disconnections and collection activities;
  • Suspending late payment reporting to credit agencies; and,
  • Offering opportunities to arrange a flexible or deferred payment plans.


Should any customers in Texas have immediate questions or concerns, please see here:

"Our thoughts and prayers are with everyone impacted by Hurricane Harvey and the subsequent flooding in Texas," said John Schultz, President, Centrica North America and Direct Energy Business. "It is wonderful to see so many people working together to help those in need."

Direct Energy will work closely with the American Red Cross to quickly respond to the needs of individuals, families and communities impacted by the storm.



For further information, please contact: 
Alle Houstoun

For more information contact:

Alle Houstoun

Direct Energy is one of North America's largest energy and energy-related services providers with nearly five million residential and commercial customers. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated energy companies, Direct Energy operates in 50 U.S. states plus the District of Columbia and 10 provinces in Canada.

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